COVID - 19 UPDATE
Following the reopening of our service department, we are delighted that in line with the latest government advice our sales showroom can reopen from Monday 1st June.
Over the last few weeks, we have been available remotely, and that will continue to be the case. From personalised video presentations to contactless collection or delivery of your new car, we will be flexible to your requirements to offer you a stress-free experience, either online or in the showroom.
ALL OF OUR APPROVED USED CARS HAVE BEEN RE-PRICED!
Matching our cars to our competitors, we have re-priced our Approved Used Cars in line with the marketplace, to ensure that as always, we pride ourselves on offering a unique combination of the best hand-picked quality vehicles and the best value, all combined with the very best in customer service, and after-sales peace of mind.
We have adopted new methods of talking to our customers, both here in the dealership or remotely:
I hope the measures that we have taken will help to reassure you that we are trying our utmost to resume our normal customer service levels, whilst understanding the need to maintain all the best practice that we have learnt during the last weeks. If you have any questions, please contact your preferred dealership – they will be delighted to help!
To update you, we are now re-opening our Service & Parts operations, from Monday 11th May. We shall be fully operational for all
We have examined how our dealerships usually operated, and with new learnings about social distancing, have re-designed the walkways, and customer interaction points – please, if visiting us, do assist us by following any floor markings directing you – they are for all our continued safety!
We shall provide hand sanitisation stations upon entering the building, and would ask that all take advantage!
In addition, for those customers who prefer not to visit the dealership, we have increased our Service Collection & Delivery abilities – just let us know when booking that you would like your car collected from your home, or office, and we will be delighted to schedule that. Our drivers, some of whom you may already know, will be equipped with suitable PPE, and sanitization equipment, and of course, on returning your vehicle, will wipe down areas such as the steering wheel, the gear lever, and the internal & external door handles, before finally wiping the key, and returning it to you!
I hope this helps – we are ready for your booking now, and look forward to assisting you as we all begin to resume a little of our normal lives!
Please do stay very safe!
We have been closely monitoring COVID-19 (Coronavirus) and we are taking every precaution to ensure the safety and wellbeing of our staff and customers across our group.
As such, with the situation changing rapidly and in light of the latest guidance from the government, it is with a heavy heart we’ve taken the difficult but necessary decision to temporarily close all our showrooms from Tuesday 24th March 2020 in compliance with the Government’s initial 3 week recommendation.
The latest extension to the National position means that we remain closed for a further 3 weeks, with a potential return around May 11th.
Whilst we are evaluating resuming After-Sales operations, to cover any overdue maintenance, or safety related items, we are still taking bookings for all Servicing, Repairs, & MOT Test’s, and will be pleased to discuss availability with you, to ensure assistance as swiftly as possible, when we resume operations!
Our priority is to protect our customers and employees, and to play our part in the national effort to reduce the further spread of the virus.
Although our dealerships will be closed, in case of an emergency there will be contact details provided on our websites. And if mechanical assistance or a loan vehicle is urgently required we will do all we can to assist.
We hope that it won’t be too long before we can welcome you back into the dealerships but the most important thing at this time is for us all to stay safe..
CEO, Horizon Magna Motor Group